Whitepapers

eFeedback - The use of electronic methods to collect employee feedback

This paper addresses the potential applications of internets and intranets (webs) for collecting feedback from employees. It outlines the major issues involved in employee feedback activities, whether web-enabled or not, and the areas in which webs can add the greatest benefit. The paper also discusses circumstances where web technology may not be so beneficial.

Overview of Knowledge Management

The aim of this paper is to provide an overview of the current thinking and practices within the body of knowledge called Knowledge Management (KM). It is not intended to be exhaustive or detailed, but to outline the major concepts and models within the area.