| Online survey software for all business and government uses |
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Vovici is the industry leader in providing companies and government agencies innovative survey tools to create, manage, analyse, and apply feedback data.
Organisations worldwide use our survey products to increase customer loyalty, facilitate collaboration, influence critical business decisions, and provide voice to online communities.
Vovici has over 25 years of combined industry experience that we leverage to make our solutions easy to learn and use, but full of the complex features needed by the most experienced researchers.
What is EFM?
A term originated by Perseus Development (now Vovici) and later adopted by Esteban Kolsky of the Gartner Group in early 2005, Enterprise Feedback Management (EFM) is a class of software that enables centralised deployment and management of all feedback operations throughout an enterprise/organisations. EFM can help an organisations establish a dialogue with employees, partners, and customers regarding key issues and concerns. EFM consists of data collection, analysis and reporting.
EFM is typically supported by software or software services for collecting and managing feedback from customers or employees. There are two main types: traditional online survey software that solicits inputs to pre-defined questions, and new web two-way communication and community platform that solicits open-ended feedback and ideas from customers and have the customer community collectively rank the feedback and ideas. |
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Both types support advanced survey design with CRM integration and advanced reporting with statistical analysis, centralised panel management.
Survey software may provide a workflow process that provides a means for organisations to ensure consistent survey quality and enforce respondent privacy and IT security policies.
Applications of EFM vary widely from HR, IT, Marketing, Sales and continues to expand on its corporate implementation and scope. Departments within an organisation can collaborate on feedback initiatives, sharing results and gaining insights that enable the organisations to listen, learn, react and anticipate to the needs of their key stakeholders.
Enterprise Feedback Management is helping organisations obtain and rank feedback, providing a means for customers to drive product management.
Versions
Vovici survey software can accommodate a range of increasing requirements:
- Community Team – multi-user capabilities for teams and departments
- Community Standard – easily create online communities and panels to engage customers, employees and other constituents
- MR – functions for the unique needs of market researchers
- Plus the Community Builder add-on module (just released)
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