Overview
Vovici Community Builder module enables organisations to quickly and easily create online communities to engage their stakeholder groups of interest—customers, employees, or partners—for greater business agility.
The Vovici Community Builder module enables organisations to:
- Maintain a secure database of online community panels and capture deep profiles of the panellists.
- Select, invite to join, and confirm participation of community members through an opt-in function.
- Leverage profiles to eliminate the need to repeatedly request basic demographic and lifestyle data.
- Ensure that panellists are qualified for surveys before they are invited to participate to make certain that their time is respected.
- Vovici Community Builder is fast and easy. In just hours, in-house, non-technical resources can click-and-build an online community and launch recruitment campaigns. Surveys can immediately be deployed and data returned in hours for analysis. Survey authors use the industry leading capabilities of Vovici’s EFM Community product to build surveys and deploy them to the community—designating which members of the panel should be invited to participate based on the elements of their profile. Community Builder will send email invitations to the invited panellists to request they take the survey.
- Upon confirming participation, panellists can log onto the community site and complete their profile information, take surveys to which they are invited, or see the results of the surveys they have completed. Additional networking tools such as blogs, forums, and wikis are built into the Community Builder module and can be easily deployed to encourage additional dialogue within the community.
Features
Community Builder is an add-on module to Vovici’s EFM Community feedback solution, long considered one of the market’s leading survey tools. Community Builder leverages and extends the survey capabilities of EFM Community to provide companies a better way to gather customer insights with greater depth and enhance customer engagement with faster time to actionable data.
The Community Builder module enables companies to engage community panels in a customised community website that includes forums, suggestion boxes, knowledge bases, and more. These capabilities enable companies to:
- Gain actionable insight into customer sentiment, satisfaction, and loyalty to shape marketing initiatives, customer support, and pricing
- Evaluate the significance of market events and apply the insight to shape responses to those events as necessary
- Identify trends that drive sales and product innovation
- Deliver insights with the agility of hours instead of the days or weeks needed for historical methods.
Product details
The Community Builder module provides a simple WYSIWYG (What You See Is What You Get) environment to easily and quickly build an interactive online environment to access and view surveys. The Survey Builder comes complete with objects to provide collaborative tools such as forums, wikis, and suggestion boxes. Companies can employ rich media—videos, flash, images, sound—to engage customers and encourage participation.
Community Builder is fully customisable so the visuals and branding look and feel like an extension of an enterprise’s existing marketing efforts. The module contains all of the functionality to build a stand-alone community page, or function as a complementary extension of an existing community site. All of this functionality is available without the need for specialised product knowledge or specific coding skills.
Vovici Community Builder is built on enterprise-class software that is used by more than 58% of the Fortune 500, is securely hosted in a SAS-70 approved survey hosting environment with 128 bit SSL encryption and redundant firewalls; 24/7 monitoring and protection, and sophisticated data backup procedures.
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