EFM Community is offered at two levels to align with your needs. EFM Community Team is designed for the multi-user requirements of teams and departments. EFM Community Standard is designed to meet the broad requirements for managing feedback across entire organisations.
Overview
EFM Community is a strategic and centralised enterprise solution that enables organisations to create and manage online communities and panels—providing voice to customers, employees, or other constituents. Organisations are able to maintain a secure knowledge base of their survey communities and online panels, share them within groups, and integrate the data into information from other business systems. With a comprehensive view of an online community organisations are able to protect the relationship with their members, gather regular, consistent feedback, and avoid survey fatigue.
EFM Community gives voice to the online community empowering organisations to easily and systematically collect, manage, and use feedback throughout the enterprise—building customer loyalty, facilitating collaboration and innovation, and influencing critical business decisions. |
click to enlarge |
Features
EFM Community provides users the ability to quickly and easily create questionnaires, post surveys, solicit responses from community members or outside groups, collect responses, analyse results, and distribute findings.
- Easily create surveys with a word processor interface that is the most powerful and easiest to use on the market.
- Add advanced survey design elements such as branching, skip logic, and piping.
- Build advanced reports to drill down into data and create meaningful reports in real-time.
- Manage and control survey frequency by maintaining a comprehensive view of survey communities. Know who has been surveyed when—maintaining a positive relationship and avoiding survey fatigue.
- Maintain multiple profiles for each community member featuring unique demographics to target specific respondent groups.
- Import community members from established contact lists, or link community information to your existing customer or employee databases.
- Combine a wide range of reporting elements such as frequency analysis, correlation analysis, gap analysis, and summary of means to create insightful reports in minutes.
- SAS70 approved survey hosting environment with 128 bit SSL encryption and redundant firewalls; 24/7 monitoring and protection, and sophisticated data backup procedures.
Product details
EFM Community is a solution designed for organisations looking to build and manage online communities and panels, more effectively leverage existing communities, or need more advanced panel management. Providing a long-term, sustainable solution, it stays current with new trends and methodologies, while maintaining stability and reliability. Easy integration with other enterprise systems makes it an added value to initial investments.
With EFM Community, organisations gain actionable insight through community panels and community management to streamline business processes and align business goals. Incorporate regular customer insight into business operations, target company resources to increase productivity and enhance business agility, understand employee needs to improve hiring, training and management; and identify trends that drive profitability.
A comprehensive, enterprise-scale feedback solution, EFM Community can be used across the whole organisations allowing each department to manage their own projects at their own pace. User-based roles and permissions allow for easy collaboration to get relevant feedback to the right people at the right time.
|
