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With its broad experience in human resource management, combined with survey expertise, ASR is an ideal provider of employee surveys. We can assist in questionnaire development, deployment and analysis, as well as working with you to ensure representative samples.
Our years of organizational and psychology experience gives us immediate insight into workforce issues, and which assists us to identify action items which will have the most impact.
Employee surveys can focus on a range of topics, from current terms and conditions of employment, internal service reviews (such as purchasing or IT service), multi-rater, peer or upward feedback to engagement and retention studies.
We collect data using a variety of methods and the combination is dependent on the topic or the nature of the assignment. We regularly conduct interviews and focus groups to assist in preparing self-completion questionnaires, and we collect data using paper, web, or telephone questionnaires.
ASR is experienced in deploying both anonymous and known respondent employee surveys. The latter allows us to track longitudinally, particularly for retention studies, and to incorporate other payroll-associated data, such as amount invested in training, competency sets or performance ratings.
We can assist in developing communication programs which will significantly increase response rates, using innovative messages and media.
We have experience in surveying very small (less than 100) and very large (more than 20,000) workforces, in both white collar and blue collar environments. Where it is important, we work closely with employee groups such as unions.
As part of its employee survey expertise, ASR conducts skill audits of whole workforces or specific segments and has extensive experience in collecting skill profiles by paper or electronically and then using this information for workforce planning and training needs analysis.
ASR develops organisation-specific indices or benchmarks which can be used to track progress and to identify trouble-spots. They can also be used to identify high risk retention or engagement areas within an organisation.
Types of employee surveys include:
- team or post feedback – peer reviews
- single division internal customer satisfaction studies, eg, property, purchasing, IT or shared service delivery
- climate and culture surveys
- skills audits
- engagement and retention studies
- program evaluation such as how well a new initiative has been adopted or accepted
- communication audits
- corporate values
- work/life balance studies
- employee census (who’s where, got what and knows what).
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