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So why not do it properly? Why not obtain this information in a format which you can use instantly and connect to your employee, customer, supplier and stakeholder business processes? Australian Survey Research has developed the software technology to do this. We also offer the technical services to create the interfaces from Survey Manager to your other systems. Survey Manager enables organisations to centralize and streamline their surveys, run multiple projects simultaneously and consolidate findings into a single database. As Survey Manager interfaces with key business systems, it can quickly bring new value and insights to employee, customer, supplier and stakeholder business processes. Survey Manager was originally developed by Australian Survey Research as its proprietary research tool. It now manages the survey needs for an impressive client list that includes key Commonwealth and State government departments, top 100 companies and major universities. Survey Manager is available as an outsourced option through ASR's Survey Services bureau, or for purchase with full technical support from ASR. In the single system, Survey Manager combines:
It combines easy-to-use web content management capability with the creation, approval and publication of web content and complex documents in multiple formats. Survey Manager supports four types of survey/project:
Survey Manager also supports:
Additional Modules Survey Manager has two add-on modules:
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Survey software features
Use the same system for employee, supplier, stakeholder and consumer surveys with data residing in a common database. Survey thousands of people with different surveys at the same time across a nation, across time zones, across languages and across the globe. Survey Manager provides flexibility in questionnaire and form design; emailing, web administration, web reporting and/or export to third party analysis products. It manages whole populations of employees, customers and stakeholders, connecting to CRM, HR and other systems. It enables users to design, assign, distribute, collect and analyze questionnaires and e-forms for a range of surveying purposes. The application can run multiple projects simultaneously, and so will support all the internal and external online data collection/ analysis requirements of any organisation. Survey Manager has the capacity to send invitation, reminder and other email messages according to the interactions of respondents to a questionnaire or e-form. It enables randomized presentation of questions; bilingual questionnaires; pre-formatted colour/style sheets; and enhanced client management screens. At the end of a survey period, reports can be generated over the web, or data can be extracted directly into a range of statistical applications for detailed analysis such as Word, Excel, SPSS®, Statistica®, Crystal Reports®, and Space-Time Research®.All-in-one application Survey Manager is a single software system that handles the multitude of tasks associated with modern data collection. You can:
Modular Structure Survey Manager consists of a series of modules that deal with questionnaire construction (Construction module), survey administration, logistics management and data extraction (Administration module), database configuration and project security & access. In addition, there are functions for creating paper and paper-scannable forms as well as e-forms . Construction module The construction module is used to design and build paper/web questionnaires, e-forms, and scannable documents. It features:
Administration module This module manages all aspects of survey preparation, distribution and control. The system can display all current pending or planned surveys and a full history of closed surveys. As well as tracking survey activities, the module manages respondent importing from other databases/ applications and setting up of role relationships for 360°/multi-rater surveys. It is used for:
Administration can be done from the client/server module or for internal/remote users from a web-based module. Client administration module The functions of this module are adjusted by the survey administrator, eg, change start and end dates, monitor response rates, add respondents to a live survey and send email reminders. Additional Modules Survey Manager has two add-on modules:
Installation Install Survey Manager in-house or run from ASR's web servers located in a secure Data Centre. Other user options are:
E-forms Survey Manager provides everything you need to easily design, deploy and process electronic forms (e-forms) across the enterprise to speed decisions and assist employees, supplier, stakeholders and customers. The Forms Manager module quickly transforms cumbersome paper forms into fully interactive e-forms that directly connect to the applications that drive business. This process improvement reduces costly errors, streamlines operations, and increases overall customer responsiveness.Using E-forms The applications are almost limitless. All organisations use forms for a variety of processes. For example: A customer can download a smart e-form from your website. It may be a warranty form. Once they fill it in and send it back to you, its contents are automatically loaded into your CRM database, ready for acting upon. Or an employee may report an OHS incident online which directly updates your HRIS. Or the Sales Dept may send customers an email containing an e-form. The e-form contains inbuilt help and active assistance so that customers provide their feedback in a format which you can act on immediately.Scannable forms There are times when paper forms are the most convenient form of collecting information, eg, patient menu choices in hospitals, collecting student feedback in universities. So why not streamline this process? And integrate it into the other forms of data collection you use? With Survey Manager you can integrate your scanned forms into a convenient database which connects to your customer or student management system. |
Survey software users
Commons applications of Survey Manager include:
Almost every organization, no matter its size, conducts surveys. Often we don't think of it as such, but when your bridge club, community group or football club asks you your preferred menu and dates for the next get together, you are being surveyed. When you have to fill in a government form about your organizations performance you are being surveyed. Large organizations survey their stakeholders in many ways, many times a year. Examples include: employees, (and often particular groups within the workforce), customers (past, current and potential), industry representatives, community groups, shareholders, suppliers and potential suppliers, other organizations, web-visitors, students, ... and the list continues. Survey Manager has been designed to manage all of these different types of surveys, to different groups, simultaneously. So we think of it as an enterprise solution. It has grunt. Here are some of the off-the-shelf and customized applications that Survey Manager is used for. Your imagination, or particular need, makes the list grow. Multi-rater/360° feedback for employees Survey Manager has been purpose built to manage the complex and multiple relationships that are created by this type of survey. It is used in one application to manage 4,000 subjects (people receiving feedback from up to 10 other people) globally and simultaneously. One of the largest administrative loads in multi-rater surveying is loading respondents and role relationships. Survey Manager comes with a self-loading respondent interface (really a mini-survey) so this workload can be given to individuals, rather than being using central data entry facilities. Questions can be phrased differently for selves (subjects) versus others and Survey Manager keeps precise track of who has/has not done what and when in terms of giving feedback. Load employee names and emails directly from your payroll. Survey Manager has been customized with an e-commerce front end for the global purchase of a proprietary multi-rater questionnaire. Market research and customer satisfaction Survey Manager can be used to poll past, current and potential customers, particularly in B2B situations and in website feedback. Member research Professional associations, recreational clubs or special interest groups can use Survey Manager to quickly poll for ideas, feedback and reactions. Employees Web-based employee satisfaction or climate surveys are easy to administer and allow for very quick feedback of results. Some organizations use employee satisfaction as a balanced scorecard or performance bonus payment component. Web-surveying means that this can be a simple, ongoing activity with randomly chosen respondents. Comparative data (benchmarking, remuneration) Survey Manager has been used to collect performance statistics in the health care industry, eg, numbers on turnover, stay-length, reason for discharge, etc. It has also been used to collect and analyze data used for benchmarking local governments in their provision of community services. It has been customized to collect and distribute remuneration data for national salary surveys, supplying respondents with their previous years' data. Training needs analysis/training evaluation Survey Manager is used to conduct pre and post-trainee evaluation. It can be used to identify training needs and to evaluate training. Course and teacher evaluation Some universities have a regulatory requirement to evaluate all subjects and teachers. Survey Manager can be used to collect the opinions of an entire university's student population each semester. Asset/inventory tracking Using hand-held devices and data upload, Survey Manager can be used to collect data about utility devices, eg, water pumps, gas meters, power poles, computer equipment, etc. |
Survey software faqs
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