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ASR now supplies the range of Vovici Enterprise Feedback Management (EFM) software products.
Feedback becomes truly useful to companies and government agencies when it is applied in the context of the business processes that comprise the daily interactions with stakeholders of the organization. The power and breadth of Vovici's enterprise feedback solutions makes it possible to weave the feedback process directly into these processes such that feedback becomes an integral part of the organisation’s company culture. That is why 58% of the US Fortune 500 use Vovici to provide crucial feedback in a wide variety of applications and industries.
Australian Survey Research is a Walker Global Network Partner. We offer Walker’s standardized set of products and services and we have access to their extensive benchmarking database.
Walker Information products focus on stakeholder relationships - those that have a "stake" in your business. Most commonly we think of customer and employees, but it can extend to communities, shareholders, suppliers, and others. The three main product areas cover:
Customer loyalty - Customer relationships determine business success. Companies with loyal and committed customers become market leaders. In fact, customers now have the power to choose from traditional competitors, new ones created by mergers and acquisitions, or alternatives like ecommerce, global trade, and emerging technologies. Managing customer relationships effectively through these changes has never been more critical.
Employee commitment - Employees determine business success by making companies work, defining them with faces and voices, and impacting customer loyalty. Employee commitment is a silent profit killer through turnover. Once companies understand the issues of employee loyalty and retention, they can take concrete steps to improve business success.
Corporate reputation - Corporation reputation is a company's most important intangible asset. Companies with strong reputations deliver higher than industry-average profits and stock performance. They also have increased employee support and productivity, as well as greater sales and customer loyalty.
ASR also offers tailored programs around these areas, combining a range of data collection methods, including interviews, focus groups and web surveys. |
